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I couldn_t rent on agreed terms due to flight arrival. Had to pay full insurance package_ that I didn_t want. I sent you a complaint and there is no response. That was my last rental through you.
We had more than 35 minutes delay to be taken from their premises (drop off location) to the Airport_ drop off
ברגע שסרבתי להוסיף ביטוח לרכב בגלל שעשיתי מקיף דרככם כל היחס השתנה לא קבלתי שום טופס גם לא במייל על כל מה שחתמתי והפקידה פשוט נתנה לי מפתח הראתה את הרכב ולהתראות ועוד אמרה כל בעיה שתיהיה אנחנו לא נעזור לך היתה הרגשה לא נעימה
1. במסמכים נקבע שאיסוף והחזרה משדה התעופה סלוניקי. בפועל האיסוף היה באמצעות שאטל שהגיע מדי פעם לחניון של השדה_ת אין נציג/שלט/עמדה - אני פשוט צריכה לנחש את זה. 2. החזרה לא מתבצעת בכלל בשדה התעופה אלא מתבצעת במשרדי החברה שממוקמים כ 10 דקות נסיעה משדה התעופה - אין אפשרות לפגישת נציג בשדה_ת עצמו אלא רק הגעה חמשרדים ופעם נוספת לחכות לשאטל לשדה_ת 3. גם אתר החברה עצמו כשניסינו לקבל תשובה ברורה בנוגע לאיסוף לא ממש ברור _ אין מענה טלפוני וקשה מאוד לתקשר איתם.
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