What you need to know for your car rental in London UK:
Your Benefits In This Offer:Airport taxes, Low guarantee, Unlimited Mileage
Your rental includes
Unlimited mileage, Rental Rates & VAT, All taxes and fees, Airport Taxes, 24h Roadside Assistance, Collision Damage Waiver, Third party insurance, Theft insurance, Road Tax, Premium Location Fee
Your rental excludes
Fuel, Highway tolls
Included package in this rental:
Full Insurance Package
(Check T&C)
Third party liability (Liability Insurance for damages or injuries to any 3rd party outside the vehicle)
Collision Damage Waiver (covers you against damages to your rental car)
Theft protection (covers you against theft of the rental car)
With this package you are FULLY PROTECTED, except for the first portion of the claim (Excess)
in the event of damage or theft to the rental car:
Excess:
1500 GBP for damages and theft
Guarantee / Deposit / Bond:
500 GBP
Fuel Policy:
Fair Fuel Policy: The car rental company will have the car filled with fuel for you and you have to return the car with a full tank. The car rental company will charge you for every missing quarter of a tank. A fuel deposit might be required, which will be refunded at the end of the rental if the car is returned with a full tank of fuel.
Driver age:
Minimum Driver age for this car is: 25
Optional Items and Fees
Optional insurances/ options purchased locally are controlled by the local rental provider.
Options can be subject to availability even when booked. No charge made locally for unavailable items.
Any alterations to your voucher made locally could incur extra charges.
Third Party Liability cover amounts included in the rates:
Coverages are subject to General Terms of the Company insurance contract with its insurer, and accepted by signing the rental contract.
- For bodily injuries per accident, up to unlimited amount.
- For property damages per accident (excluding rented car), up to 5 000 000 GBP.
Payment :
The following credit cards are accepted:
Eurocard/Mastercard, American Express, VISA, JCB, Diners Club, Discover Card.
Please note, that payments with credit card may require the PIN of the credit card.
British Debit cards are accepted.
Cash or Prepaid cards are not accepted.
Our local car rental partner may charge/reserve an amount of 300-500 GBP (depending on the car category) plus estimated rental charge as guarantee,
which will be refunded/released after the end of the rental period if no damage/theft has occurred.
The deposit for high value vehicles may differ. The exact
deposit is determined on collection since the amount depends on the type of
vehicle driven.
Debit cards are accepted for car groups Mercedes E-Class T (DA5), Mercedes E-Class (F5L), Mercedes SLK (G3), Volvo XC60 (JA5L), Mercedes CLK (G4), Volvo XC60 4WD (JA3D) or similar.
Excess waiver insurance is available locally, offered by our car rental partner, as an optional extra form of insurance to provide cover for all or part of the excess.
Please note that all local payments will be made in Pound Sterling (GBP).
Optional insurances locally:
Car rental company may offer “Top Cover LDW ” with a
cost of approximately from 17-27 GBP per day (rates depends on the rental dates,
duration and car group).
Other additional optional insurances and services might be purchased at the rental desk upon collection of a vehicle.
Driver requirements :
Maximum age of driver is 85 years
Driver must hold a full, valid licence for at least 1 year with no major endorsements
International driver’s licence in addition with the national one, is required in case that the driver's licence is not written in Roman characters.
A full driving licence (UK customers must include the printed endorsement record or the code obtained from DVLA website: www.gov.uk/view-driving-licence) for all named drivers, with details of all endorsements.
Certain endorsements upon the licence may restrict the ability to hire a vehicle. Drivers under 24 years of age must not have any endorsements on their license. For drivers 24 years of age and older, the maximum number of points on the license is 6. However, some endorsements on the license may restrict your ability to drive the vehicle, even if you have 6 or less points. Thus can be checked with the car rental company upon the order confirmation.
International driving permits must be accompanied by the national driving licence.
Driving license printed with non Roman Alphabet (Arabic, Japanese, Cyrillic etc) must be complemented by an International driving licence, in addition with the national one.
For Chinese driving licences, no International Driving Permit is required, however a valid translation form for the licence must be presented (available from the China Customer Service by contacting car rental company).
If you are living outside the United Kingdom, in addition to your driving licence, a passport or ID card are required which is valid for a period of at least 3 months beyond the end of the rental period. There can be no visa exemptions in the passport for the period of 6 months before the end of the rental period.
Indian driving
licences will require an International Driving Permit if the original licence
does not contain a small electronic chip on the front of the card.
All customers have to present valid passport and two original ID (copies or print outs are not acceptable) with name and address within 3 months (Bank Statement, Gas/Electric Bill, Telephone Bill) etc.
Please note that a further form of ID (other than the passport or driving licence) must be provided. This can be e. g. a utility bill or bank statement, council tax or tenancy agreement. Foreign customers need to verify that been in UK less than 1 year.
UK Residents: Two proofs of address are required (e.g. utility bill,
bank statement) which is not older than 3 months at the time of vehicle
pick-up. If the driving licence does not contain a photograph of driver, then an additional proof of ID will be required in the form of a passport or National ID card.
Ferrying the car :
Domestic is normally allowed. Any extra cost will be paid locally.
You have to inform the car rental company that you will take the rented car on a ferry.
Across the border rentals :
are allowed into Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Ireland, Northern Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, San Marino, Sweden, Switzerland, Spain and Vatican city.
Also allowed to Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia and Slovenia but not with Audi, BMW, Mercedes-Benz, Mitsubishi.
Across border rentals are not allowed with Ford Turneo (M1), Opel Vivarro (M2), Mercedess E-Cass T automatic (DA5), Mercedess E-Cass automatic (F5L), Mercedess SLK (G3), Volvo XC 60 automatic (JA5L)/(JA3D), Mercedes CLK automatic (G4) or similar, special Cars (Off-Road Vehicles, Convertibles and Sports cars) and commercial vehicles.
A cross border charge of 60% on the car rental rate applies plus a continental breakdown charge depending on rental days, paid locally.
In case of offence against Cross Border Territorial Restrictions all insurances lose their validity.
Other Information :
For rentals 30 + days, optional equipment such as GPS, Child seats, etc. might be offered on a different rate at the counter.
There are some cities in the UK, for example London and Durham, that charge congestion fees for driving in and through them. The renter is liable for the payment of such fees.
Cancellation Policy
Free of Charge for Cancellations made online via My Booking 48 hours before the rental start date.
Cancellations less than 48 hours incur a non-refundable maximum amount of 50 Euro* (or equivalent currency).
*Due to the currency exchange rate used by your bank this amount may be slightly higher or lower.
No Refund is made for a No Show or failure to produce the correct documentation, driver's licence, passport/ ID card, credit card etc.
Amendments and changes
Amendment of a Confirmed booking Made via My Booking online.
When an amendment is made a new order is created.
Until new order (amendment) is confirmed by rental provider the original order remains valid.
After confirmation the original order is automatically cancelled and all related payments will be adjusted.
Please Note: Amending your booking is FREE OF CHARGE
Prices vary and local provider may be different. New voucher will be issued.
Amending a not confirmed booking results in the original order being cancelled immediately.
Extension of a booking in rental can be made either by making a new booking via CarFlexi (requires confirmation by a local provider, not necessarily the same) or by arranging it with the local provider.
If the extension is arranged with the local provider, “Theft & Damage Excess Protection” package, “Wheels, Tires, Undercarriage and Glass Coverage” or any other service offered by CarFlexi (if chosen) is not valid for the extended days.
Other charges
Usually, upon collection, the car rental provider will hold an amount on your credit card, to cover the excess (if applicable) and any missing fuel, until the car and fuel tank are returned in the same condition.
Cash or debit card payments are rarely accepted.
The renter is responsible for parking and traffic fines, towing costs and toll fines. Any dissatisfaction with the rental car must be reported immediately to the local provider.
Out of operating hour charges
Any ‘out of operating hour’ charges, if applicable, are always INCLUDED in our prices.
Any deviation from the confirmed pick up/ return times on your voucher could incur extra charges, closed station or your booking treated as No Show.
We strongly recommend contacting your local provider in the case of any time change.
Tip: A common practice of most other sites is to hide this charge
Authorized driver
Main driver: The person named on the voucher (main driver) has to sign the car rental contract at the time of pick up.
Additional driver: Details are not required at the time of booking. It is advisable to book this option online to take advantage of our online price.
Young Driver Fee: Always INCLUDED in our prices.
Tip: All other sites hide this charge.
Note: Any young driver fee, if applicable to additional drivers will be paid locally.
If the person specified on the voucher as the “main driver” is not stated on the local hire contract/ agreement, then refundable service of "Theft & Damage Excess Protection" or "Wheels, Tires, Undercarriage and Glass Coverage", if are opted online during the booking procedure, become invalid.
Any local/ government tax changes will be reflected in the amount to pay locally.
Using our website signifies your acceptance of the above together with the General Terms and Conditions of CarFlexi.
The above terms and conditions are a summary of the car rental company's terms and conditions as last updated. Please note that the applicable terms and conditions are those that apply to the contract that has been accepted and signed at the time of collection.The rental agreement entered into at the local destination is exclusively between yourself and the car rental provider.
Please note that we try to have the best translations possible to all languages. In some cases there might be a small difference between the translations due to the car rental business model. So you might want to consult the English version of the Terms & Conditions as well, which is the original written language. Thank you for your understanding.